Horner is aware that the security of your personal information is an important concern and we are committed to ensuring that your privacy is protected. This policy sets out the basis on which we collect, store, use and disclose information about you when you purchase from us, use our products and services or interact with us digitally, at trade shows or via marketing. This policy outlines the most important aspects of how we use your data and what rights you have in relation to your personal data. This policy applies where we are acting as a data controller with respect to the personal data of hornerautomation.eu website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. This document is provided to you in line with Horners’ obligations from 25 May 2018 under the General Data Protection Regulation (GDPR).
What information do we collect?
Information you provide to us
Information you provide to us Horner collects and processes personal data about you when you use our website and services. When you contact Horner or use our website, you may need to send pieces of data to Horner ; this can be for example a name and e-mail address. This is information about you and/or your team members/employees that you provide and includes the data you supply Horner with when you engage Horner to provide product, services or support. When you use our products or services we receive and store information you provide directly to us, for example when setting up a new customer/user we collect information that is required for legitimate purposes. We may collect personal information that you choose to send us or provide to us through our website for example through a contact us form, or when registering with us to access information such as technical specs, manuals, download our software etc. Information you provide will be recorded in order to process your request. If you contact us we will keep a record of our correspondence and if you register for access to our databases we will store information in order to facilitate your requests. At meetings, workshops and tradeshows we may also collect data that you chose to send us or provide us with. The data we collect is no more than is necessary for the legitimate provision of professional services of carrying out the work that Horner is contracted to do or to process your request.
The information you provide may include, but is not limited to the following:
We endeavour to keep data that you provide to us accurate and up to date. Please contact us with any updates. You can advise us of any changes through your contacts with our staff or through your use of our website e.g. “contact us”.
Information we automatically collect
Information we automatically collect Some data is generated implicitly by your use of hornerautomation.eu, e.g. log data. We keep track of user activity in relation to the types of services our users or customers use or have expressed interest in. Horner records certain requests and transactions in log files including document download history. We use various technologies to collect information which may include saving cookies to users’ computers. We use this information for legitimate purposes to improve our product and services for you.
For further information, please see https://www.hornerautomation.eu/cookie-policy/
How do we use the information?
The legal and financial basis for the processing of personal data. We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:
In order to better fulfil your requirements, we may use Horner Distributors and carefully designated companies in your area to perform tasks on our behalf. These are representatives that we believe can best serve your needs and we may need to share information with them so they can provide products and services to you. Client information is strictly confidential and data is only shared with a carefully designated distributor to provide a product or service to you on our behalf.
Email Communication with Registered Members
We ask for your information in exchange for the resource to (a) allow you to download software, product information and other downloadable materials made available by us; (b) send you information via email which may be of interest to you; (c) send you marketing communications which we think will be of value to you.
Is the information about me secure?
Horner is committed to ensuring that your information is secure. We are serious about the security of data on our servers and the protection of the privacy of our users. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information we collect online. We employ professionals that work exclusively on technical and organizational security during operations and further development of the product. We use appropriate measures to protect your information from misuse, loss, unauthorised access, disclosure, alteration and destruction.
Who we share your information with?
Transfer of Personal Data abroad
If the level of data protection in a particular country is lower than that applicable in Ireland, we will ensure under contract that the level of protection for your Personal Data is equivalent to that applicable in Europe.
We shall ensure this through one or more of the following measures:
Cookies and Tracking Technologies
Most Internet browsers automatically accept cookies. You may however configure your browser at any time in such a manner that no cookies are saved on your computer or that an indication always appears when you receive a new cookie. Horner services may in principle be used without accepting cookies, although individual functions may thereby be limited. You can also choose to disable or block cookies, but you should be aware that this may limit your ability to access parts of hornerautomation.eu website. For further information, please see http:horner-apg.com/cookie-policy/
Site Visitation tracking: Horner also uses Google Analytics and Google Firebase Analytics (for iOS and Android apps) to compile usage statistics. These web analysis services help us better understand your use of our website and services. These services are provided by ePresence and by Google, Inc., respectively. Their privacy policies can be viewed at http://www.google.com/privacy
Horner anonymizes IP addresses before they are sent to Google Analytics.
Horner also employs NET-Metrix and AGOF to certify its traffic statistics.
Horner records certain requests and transactions in log files. This data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analysed to that end. Horner can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.
What Rights Do You Have
You can always opt to not disclose information to us, but keep in mind some information may be needed to access our website or avail of our products and services.
Under data protection legislation you have several rights and we, as data controller in respect of your personal data, will comply with such rights in respect of your personal data.
It is Horners’ aim to only hold your personal data for as long as this is necessary, taking into account the purpose for which it was collected and our obligations under data protection legislation.
Horner will retain certain records for specific retention periods because they contain information that
Unless otherwise required under applicable law, your data will be retained for as long as you remain a customer of Horner and for as long as our products and services are provided to you and thereafter for a period of no more than three years. If we store your data on the basis of a contractual relationship with you, these data will remain stored for at least the duration of the contractual relationship and at most for the duration of the limitation periods within which any claims may be brought by us and against us, or for the duration of statutory or contractual duties of retention.
If you have any queries or comments in relation to your personal data, please send a request in writing to
The Data Protection Administrator,
Unit 1 Centrepoint
Centre Park Road
Cork T12 H24E
Send an email to [email protected].
Unsubscribing from electronic communications can be achieved by pressing the unsubscribe (or similar button) on the electronic information received.
If you are not satisfied by the effort and response of Horner APG, you have a right to contact the Data Protection Commission. Please see www.dataprotection.ie for further information.